Privacy Policy

Cuadrila uses information to provide the service, configure AI coworker scopes, protect accounts, improve reliability, and communicate with customers. We do not sell personal information, and workspace content is not used to train models shared with other customers.

• Account and contact details — name, email, company, role, and billing contact.
• Workspace content — business profile data, prompts, messages, files, receipts, crew memory, and connected-tool metadata.
• Usage and diagnostics — device, log, cookie, and diagnostic information about how the service performs.
• Payment information — subscription and payment details handled through payment processors; full card numbers do not touch Cuadrila systems.
• Support communications — messages you send to support or privacy channels, kept to resolve and document requests.

• Provide and secure Cuadrila services, including authentication and abuse prevention.
• Configure AI coworkers, approvals, memory, and receipts according to your workspace settings.
• Respond to support and privacy requests, and keep receipts of how they were resolved.
• Analyze performance, debug failures, prevent abuse, and comply with legal obligations.
• Send service notices and, with your consent where required, product updates you can opt out of.

AI coworkers process workspace content to do the jobs you assign: drafting replies, routing documents, planning shifts, and writing receipts. That processing happens on behalf of your workspace and under its boundary settings.

• Workspace content and crew memory are not used to train models shared with other customers.
• Crew memory entries carry owners and expiry dates; expired entries leave active memory on schedule.
• Third-party model providers that run coworkers are subprocessors; the current list and their retention terms are available on request.

We share personal information only as needed to run the service:

• Subprocessors — hosting, model, telephony, email, and payment providers under contracts limiting their use of data. The current subprocessor list is available on request.
• Connected tools — when a coworker acts in a tool you connected, the data needed for that action flows to that tool under its own terms.
• Connected social accounts — when you connect a Facebook Page, Instagram account or Threads profile, Cuadrila uses the access you grant only to publish the posts you approve, read the account details needed to post as it, and read the results of those posts for your reports. That data is not sold, not used for advertising, and not used to train models. You can remove access at any time; see the data deletion page.
• Legal — when required by law or to protect the service, with notice to you where lawful and practicable.
• Business transfers — if Cuadrila is acquired or reorganized, with this policy continuing to apply to collected data.

We do not sell personal information and do not share it for cross-context behavioral advertising.

We retain information only as long as needed for service, security, legal, and legitimate business purposes. Workspace owners control most retention directly:

• Receipts and crew memory follow the retention schedule configured in your workspace.
• Workspace deletion removes content from active systems promptly and from backups on a fixed cycle.
• Billing and audit records may be retained longer where the law requires.

Step-by-step instructions, including for connected Facebook, Instagram and Threads accounts, are on the data deletion page.

Cuadrila is designed around scoped access, approval gates, and inspectable receipts. Administrative access is limited, logged, and reviewed. The security practices page describes the control model — role-scoped surfaces, fail-closed approvals, and audit receipts — in detail. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.

The service uses cookies and similar technologies for sign-in, preferences (such as your theme), security, and first-party usage analytics. Cuadrila does not use advertising cookies. If that changes, this page will add a clear "Do Not Sell or Share My Personal Information" mechanism and a cookie-preferences control before any are set.

Customers can request access, deletion, correction, export, marketing opt-out, or workspace deletion at any time. Workspace members should route requests through their workspace administrator where the workspace, not Cuadrila, controls the data.

• Export takes your workspace content, memory, and receipts with you in portable formats.
• Marketing email includes a working unsubscribe; service notices required to run your account continue.
• We respond to verifiable requests within the windows applicable law sets, and we keep a receipt of the resolution.

California residents may have rights to know, access, correct, delete, and receive information about certain disclosures of personal information, and to opt out of sale or sharing where applicable. Cuadrila honors verifiable requests through privacy@cuadrila.com, and you may use an authorized agent as the law permits.

Categories collected may include identifiers, commercial information, internet activity, professional information, inferences, and customer-provided workspace content. We retain information only as long as needed for service, security, legal, and legitimate business purposes, as described in section 06. We do not knowingly sell or share personal information of consumers under 16. Exercising privacy rights will not result in discriminatory treatment.

Cuadrila is a United States–based service. Where information is transferred across borders to operate it, we rely on the transfer mechanisms the law requires, such as standard contractual clauses. The regions where data is hosted are available on request.

Cuadrila is a workplace product for business use. It is not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact privacy@cuadrila.com and we will delete it.

We may update this policy as the service evolves. For material changes we give advance notice by email and in the workspace before the changes take effect. The "last updated" stamp at the top of this page records the current revision, and prior revisions are available on request.

Email privacy@cuadrila.com or write to Cuadrila Privacy, California, United States. Security reports go to security@cuadrila.com as described on the security practices page. See also our terms of service.